Orders placed after 8:30 am, ET are generally processed the following business day. HANDLING & ENGRAVING TIME:* Orders with 1, 2 or 3-day upgraded shipping generally ship the same day the order is processed.* Orders for in-stock, UNENGRAVED items shi
If your order has not yet shipped and you need to change the shipping address, please let us know the order number and the new shipping address. We will do what we can to make the change for you, as long as it hasn't left the building. Unfortunately,
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you don't see the email, please check your SPAM filter. Tracki
Follow the link in your order confirmation email or log in to your account to view your order status. We are also always happy to answer your questions by phone, email or online chat.
If you have already placed an order and need to upgrade the shipping, please give us a call. If your order has not already shipped, we can take care of that for you. Upgrading your shipping speeds up both our processing time and the time in transit o
An item is missing from my shipment.Please follow the link in your order confirmation email, or log in to your account to view your order status. Be sure that all of the items in your order are marked as shipped already. At times, we will partially s
When you place your order on our site, we only receive an initial authorization on your credit card. This is not a charge, and no money is removed from your account at that time. It does appear on your credit card statement, however (often marked as
If you would like to cancel your order, please contact us ASAP with your name and order number. If it is during business hours (M - F, 9 am - 5 pm), we recommend calling us at 866-438-7947 to catch us as quickly as possible. After business hours, ple
If your order has not yet shipped and you need to change the engraving, please let us know the order number and the new engraving instructions. We will do what we can to make the change for you, as long as it hasn't been engraved or shipped yet. We w
For your security, we are unable to add to your initial order total cost. Please call us, however, with your credit card handy, and we can certainly place another order for you with any additional items. If your original order has not yet shipped, we