We're here to help! Chat with us during our business hours, or leave a message after hours & we'll get right back to you.

Contact us by email any time, and we'll get back to you as soon as possible (Usually within 1-2 business days.)

Call us Monday - Friday 9:00 am - 5:00 pm, ET

Shipping & Returns

Rewards

Custom Engraving

Corporate Sales

Shop

Swiss Knife Shop

<p id="isPasted">Follow the link in your order confirmation email or log in to your account to view your order status.</p><p>We are also always happy to answer your questions by phone, email or online chat.</p>

Follow the link in your order confirmation email or log in to your account to view your order status. We are also always happy to answer your questions by phone, email or online chat.

Has my order shipped?

My Order

What are your shipping options?

Do you offer free shipping?

How long does your Standard Shipping take and when will my order ship?

Do you ship internationally?

Can I ship to multiple addresses?

My order never arrived.

Shipping

When will my order ship?

Can I change my shipping address?

How do I track my order?

Can I upgrade the shipping on an order I already placed?

I received my order, and there is an issue.

Was I charged twice for my order?

Can I cancel my order?

Can I change my engraving?

Can I add something to my order?

How long does engraving take?

Can you engrave something I bought somewhere else?

How do I add engraving to my order?

I ordered 1 color of knife, but my engraving preview shows another.

Engraving

What is your return policy?

How do I make a return?

I earned Knife Points Rewards for my order, but now I need to return it. What will happen to the points?

Where is my return label?

Returns

How do I make a warranty claim?

Do you repair Swiss Army Knives?

Warranties and Repairs

What size toothpick and tweezers do I need for my Swiss Army Knife?

Which pouches fit my multi-tool or Swiss Army Knife?

Do you have Wenger Swiss Army Knife replacement parts?

When will an out of stock item be available again?

What Swiss Army Knife replacement parts do you sell?

Which replacement parts fit my Swiss Army Knife?

I'm looking for a specific model of Swiss Army Knife. How do I find it?

I'm looking for the Victorinox Executive Swiss Army Knife.

Product Questions

Can I get a Swiss Army Knife with my logo?

Can I get a Leatherman Tool with my logo?

Do you offer volume discounts?

Custom Corporate Orders

Do you have any coupons?

How do I get my free engraving on my first order?

Discounts

I placed an order, but don't see my rewards points.

Why didn't I earn points for my purchase?

Can I use rewards points and coupons in the same order?

How do I redeem my rewards points?

Loyalty & Rewards

Questions? We're Here to Help!

Contact Us

Has my order shipped?Updated 2 years ago