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Swiss Knife Shop

The Swiss Knife Shop Help Center offers answers to frequently asked questions about order status, shipping, returns, repairs, warranty information and more. We're here to help!

Swiss Knife Shop Help Center

FREE SHIPPING ON ORDERS OF $20 OR MORE
We offer free shipping via the US Postal Service on orders of $20 or more. Orders under $20 have a $4.50 flat rate shipping charge.
Please note that our free shipping is through the US mail, and the delivery date is not time-definite. The average delivery window for free shipping once your order has shipped is 3-7 days.

UPGRADED SHIPPING OPTIONS
If you need to receive your order by a certain date, please upgrade your shipping to 3 Day ($15.99), 2 Day ($24.99) or Next Business Day ($49.99) at checkout. Please note that these shipping times include business days only (Monday-Friday). For example, a package with 3 Day shipping that is shipped on Friday will arrive on the following Tuesday.

Upgraded shipping always expedites both the order processing & handling by Swiss Knife Shop, and the carrier's time in transit.

ORDER PROCESSING TIME
Orders placed after 8:00 am, ET are generally processed the following business day. Orders for UN-ENGRAVED in stock items with standard free shipping generally ship within 1-3 business days. Orders for ENGRAVED, in-stock items with standard free shipping are engraved and shipped within 5 business days. Upgraded shipping always expedites both the order processing & handling by Swiss Knife Shop, and the carrier's time in transit.

SHIPPING METHODS
We ship via US Postal Service, UPS or FedEx within the 48 continental states. If we are shipping to Alaska, Hawaii or an APO address, we will always use the US Postal Service to ship your order.

SATURDAY DELIVERY
If you need 1 or 2 day delivery on Saturday, please call us with specific Saturday instructions. An additional Saturday delivery charge may apply.

INTERNATIONAL SHIPPING
Unfortunately, Swiss Knife Shop does NOT ship internationally.

SHIPPING TO MULTIPLE ADDRESSES
Unfortunately, we cannot ship to a single order to multiple addresses. Please place a separate order for each shipping destination. Luckily, all orders of $20+ ship free, though!

Call 1-866-GET-SWISS (866-438-7947), chat with us or email us if you need further assistance or have different shipping needs.

What is your shipping policy?

Our goal is complete customer satisfaction with your product purchase. 
We want you to be happy with your purchase from the Swiss Knife Shop. Most items can be easily exchanged or returned, provided they are not engraved, and are returned in a re-salable and unused condition (including box, manuals, and other accessories).
If you have received your order and would like to make a return or exchange within 90 days of purchase, contact our customer service department for assistance in facilitating the return or exchange.

PLEASE NOTE: For a full refund or credit, items must be returned in re-saleable condition, including all parts and with the original product packaging intact. Items returned with missing parts or not in original product box will incur a minimum restocking fee of 15%.

Sorry, but we cannot take returns on engraved items unless we have made an error in the engraving, or the item is defective.

What is your return policy?

We are an authorized repair center for Victorinox Swiss Army Knives, and offer limited repairs such as replacing the scales (handles), and replacing toothpicks, tweezers, etc.

Please visit our Repair Center for details and to request a repair.

Do you repair Swiss Army Knives?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you don't see the email, please check your SPAM filter.

Tracking information may not be immediately available after your order is placed. It can take up to 24  hours for the number to become active in the shipper's system. If you don't see any updates right away, please be patient and check back later.

You can also track your order by logging in to your account on our site. You will see your order history and be able to track from there.

How do I track my order?

Unfortunately, we are unable to ship outside of the USA at this time.

Do you ship outside of the USA?

NOTES ON ORDER PROCESSING TIMES
Orders placed after 8:00 am, ET are generally processed the following business day. Orders for UN-ENGRAVED in stock items with standard free shipping generally ship within 1-3 business days. Orders for ENGRAVED, in-stock items with standard free shipping are engraved and shipped within 5 business days.

If you need your order by a specific date, please consider upgrading your shipping, which reduces processing time AND time in transit with the carrier.

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