What is your return policy?Updated a year ago

Our goal is complete customer satisfaction with your product purchase. 

We want you to be happy with your purchase from the Swiss Knife Shop. Most items can be easily exchanged or returned, provided they are not engraved, and are returned in a re-salable and unused condition (including box, manuals, and other accessories).

If you have received your order and would like to make a return or exchange within 90 days of purchase, contact our customer service department for assistance in facilitating the return or exchange.

PLEASE NOTE: For a full refund or credit, items must be returned in re-saleable condition, including all parts and with the original product packaging intact. Items returned with missing parts or not in original product box will incur a minimum restocking fee of 15%.

Sorry, but we cannot take returns on engraved items unless we have made an error in the engraving.