How do I make a return?Updated a year ago

1. For all returns and exchanges, please contact Swiss Knife Shop by phone or email before sending your package.

2. We will issue you a Return Merchandise Authorization (RMA) number and complete instructions.

3. Follow the return or exchange instructions in the email that we send you, being sure to write the RMA on the outside of the parcel you are returning to us.

4. Swiss Knife Shop will process your return in 3-5 business days after receipt of your parcel, and will immediately process a credit to your credit card. 

PLEASE NOTE: A merchandise refund credit can take 7-10 business days from the time we receive your item(s) and process the refund, taking into account the time it takes your bank to finalize the credit to your account.

Returns sent to us without an RMA number on the outside of the parcel will be returned to sender.